Privacy Policy

Introduction

LUBA MOTOS COMÉRCIO DE PEÇAS E OFICINA LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our motorcycle parts and accessories store.

By making purchases or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a motorcycle parts and accessories retailer, we may collect the following types of information:

• Personal Information: Name, CPF, address, phone number, and email.
• Vehicle Information: Motorcycle make, model, and year for parts compatibility.
• Transaction Information: Products purchased, quantities, and purchase history.
• Payment Information: Payment method details processed through secure terminals.
• Invoice Information: CPF/CNPJ when requested for fiscal receipts.
• Contact Information: For order inquiries and special orders.

How We Use Your Information

We use the collected information for the following purposes:

• To process sales and transactions
• To help you find compatible parts for your motorcycle
• To issue fiscal receipts (notas fiscais) as required
• To manage special orders and reservations
• To contact you about order status or availability
• To maintain purchase history for warranty purposes
• To improve our product selection and services
• To comply with legal and tax requirements

Vehicle Information

When helping you find the right parts, we may ask about your motorcycle's make, model, year, and other specifications. This information is used solely to ensure parts compatibility and provide accurate product recommendations. Vehicle information may be retained to assist with future purchases.

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers on our systems. Payment processing is handled by authorized financial institutions.

Fiscal Documentation

When you request a fiscal receipt (nota fiscal) for your purchase, we collect the information required by Brazilian tax regulations, including CPF or CNPJ. This information is transmitted to tax authorities as required by law and retained for the legally mandated period.

Product Warranties

For warranty purposes, we may retain records of your purchases including product information, purchase date, and contact details. This allows us to assist with warranty claims and verify purchase history when needed.

Special Orders

If you place a special order for parts not in stock, we collect contact information to notify you when items arrive. Special order information is retained until the order is fulfilled and for a reasonable period thereafter for customer service purposes.

Data Security

We implement appropriate security measures to protect your personal and payment information against unauthorized access, alteration, disclosure, or destruction. Our payment systems comply with industry security standards.

Data Retention

Transaction records are retained for the periods required by Brazilian tax and commercial regulations. Customer purchase history may be retained for warranty support and customer service purposes. You may request deletion of your information subject to legal retention requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors to complete transactions
• With tax authorities for fiscal compliance
• With parts suppliers for warranty claims
• When required by law or legal process
• To protect our legal rights

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request copies of your purchase history
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Request information about how your data is processed
• Opt out of marketing communications
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: